FAQs

How do I care for my Dilara jewelry?

To maintain its luster, store your jewelry in a cool, dry place and avoid contact with perfumes and chemicals. Clean gently with a soft cloth after each wear.

Do you offer international shipping?

Currently, we offer exclusive pan-India shipping to all our local patrons. We do not provide international delivery options at this moment.

What materials are used in your collections?

Dilara designs feature rich brass and antique brass, beautifully paired with raw semi-precious stones, artisanal glass, and fine beads.

Can I request a custom or personalised piece?

Yes, we would love to create something unique for you. Please reach out to us directly so we can discuss the details and bring your vision to life today.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email to follow your package's journey from our atelier to your doorstep.

Is all Dilara jewellery handmade?

Indeed. Each Dilara creation is soulfully handmade by artisans. As every piece is unique, you may notice subtle variations that celebrate its bespoke charm.

Returns & Exchanges

Return & Exchange Policy

At Dilara, each piece of jewelry is carefully handmade and inspected before it is shipped. Because our products are handmade, we do not offer returns or refunds.

Exchanges for Damaged Items

If your jewelry arrives damaged or defective, you may request an exchange within 7 days of receiving your order.

To be eligible for an exchange:

The item must have arrived damaged or defective.
You must contact us within 7 days of delivery.
Please provide clear photographs or a video showing the damage so we can review the issue.
The item should be unused and in its original condition and packaging.

Once we review and approve your request, we will provide instructions for returning the damaged item. An exchange will be processed after the returned item has been received and inspected.

Non-Returnable Items

We do not accept returns or provide refunds for:

Change of mind
Incorrect size or preference
Items that have been worn, altered, or damaged after delivery
Normal wear and tear
Items reported after the 7-day exchange period

Important

Please inspect your jewelry as soon as you receive your order. If you notice any damage, contact us within 7 days so we can assist you with the exchange process.

For exchange requests, please contact us through our designated customer support channel with your order number and photographs or video of the damaged item.

Thank you for supporting handmade jewelry and choosing Dilara.

Intellectual Property

Copyright & Intellectual Property

Unless otherwise stated, the original content and creative materials featured on this website, including jewelry designs, photographs, product descriptions, written content, graphics, logos, and brand elements, are owned by or used under license by Dilara and are protected by applicable intellectual property laws.

No part of this website or its original content may be copied, reproduced, modified, distributed, republished, or used for commercial purposes without prior written permission from Dilara.

Unauthorized use, reproduction, or distribution of our original creative work may result in legal action or other remedies available under applicable law.